Last updated: September 2026

These Terms & Conditions apply to private hire services provided by Meridian Transfers Ltd.

By making a booking or using our services, you agree to these Terms & Conditions.

1. About Meridian Transfers Ltd

Meridian Transfers Ltd is a private hire operator providing pre-booked passenger transport from Hyde, Tameside and Greater Manchester to destinations throughout the UK.

Registered Office:
145 Great Norbury Street
Hyde, Cheshire
SK14 1HT

Company Registration Number: 17286928

Private Hire Operator Licence Number: OP262388

Telephone: 07456 538107
Email: booking@meridiantransfers.co.uk

2. Private Hire Bookings

All journeys must be pre-booked through Meridian Transfers Ltd.

Submitting a booking enquiry through our website does not automatically create a confirmed booking.

A journey becomes confirmed once Meridian Transfers Ltd has accepted the booking and provided confirmation to the customer.

We reserve the right to decline a booking where we are unable to provide a suitable vehicle, driver or service.

 

3. Booking Information

Customers are responsible for providing accurate information when making a booking.

This may include:

• Passenger name
• Contact telephone number
• Email address
• Pick-up date and time
• Pick-up location
• Destination
• Number of passengers
• Number of luggage items
• Number of hand luggage items
• Any other information relevant to the journey

Customers should inform us as soon as possible if any booking details change.

Changes to a booking may be subject to availability and may affect the agreed fare.

4. Passenger Capacity and Luggage

Our vehicles have different passenger and luggage capacities.

The Mercedes-Benz V-Class accommodates up to 7 passengers.

The Toyota Corolla Estate accommodates up to 4 passengers.

Customers are responsible for providing accurate passenger and luggage information when making a booking.

We cannot guarantee that additional passengers or luggage can be accommodated if this information was not included in the original booking.

5. Fares and Payment

The fare for a journey will be communicated to the customer before the booking is confirmed.

Where applicable, any additional charges or changes to the journey will be discussed with the customer.

Payment arrangements will be confirmed at the time of booking.

Customers are responsible for paying the agreed fare and any additional charges that have been agreed as part of the booking.

6. Pick-Up Times and Delays

Customers should be ready at the agreed pick-up location at the confirmed time.

Traffic, road closures, weather conditions and other circumstances outside our reasonable control may affect journey times.

For airport journeys, customers should provide accurate flight information where applicable so that appropriate arrangements can be made.

Where flight tracking is available and appropriate, we may monitor flight information to assist with airport collections.

7. Airport Transfers

For airport collections, customers should provide the correct:

• Flight number
• Airline, where requested
• Arrival airport
• Arrival date and time
• Passenger contact details

Customers should inform Meridian Transfers Ltd as soon as possible if their flight is cancelled, diverted or significantly changed.

8. Changes and Cancellations

If you need to change or cancel a booking, please contact Meridian Transfers Ltd as soon as possible.

Cancellation and amendment arrangements may depend on the type of journey, how much notice is provided and whether costs have already been incurred.

Any applicable cancellation charges or refund arrangements will be communicated to the customer at the time of booking.

9. Our Right to Cancel

In exceptional circumstances, Meridian Transfers Ltd may need to cancel or make alternative arrangements for a journey.

This could include circumstances such as:

• Vehicle breakdown
• Driver illness
• Severe weather
• Road closures
• Safety concerns
• Events outside our reasonable control

Where possible, we will make reasonable efforts to provide an alternative arrangement.

If we are unable to provide the booked journey, we will communicate the available options to the customer.

10. Passenger Conduct

Passengers are expected to behave respectfully towards the driver, other passengers and the vehicle.

Passengers must:

• Follow reasonable instructions from the driver
• Wear seat belts where provided and required
• Not engage in abusive, threatening or dangerous behaviour
• Not interfere with the safe operation of the vehicle
• Not cause unnecessary damage to the vehicle

Meridian Transfers Ltd reserves the right to refuse or terminate a journey where a passenger’s behaviour creates a safety risk to the driver, passengers or other road users.

11. Damage to Vehicles

Passengers may be held responsible for damage to a vehicle caused intentionally or through unreasonable or negligent behaviour.

Where damage occurs, Meridian Transfers Ltd reserves the right to seek reasonable costs associated with repairing the damage.

12. Animals and Assistance Dogs

Customers should inform Meridian Transfers Ltd before travelling with an animal.

Assistance dogs will be accommodated in accordance with applicable legal requirements and licensing conditions.

Other animals may only be carried where agreed in advance and where it is safe and appropriate to do so.

13. Child Passengers

Customers are responsible for informing Meridian Transfers Ltd when children will be travelling.

Where applicable, customers should advise us of any child-seat requirements when making the booking.

Any child restraint requirements will be discussed as part of the booking arrangements.

14. Personal Belongings

Passengers are responsible for their personal belongings during the journey.

Meridian Transfers Ltd is not responsible for belongings left in a vehicle unless required by law.

If you believe you have left an item in one of our vehicles, please contact us as soon as possible.

15. Service Availability

Meridian Transfers Ltd provides 24/7 availability for pre-booked journeys, subject to vehicle and driver availability.

Availability does not guarantee that a booking can be accepted at any particular time.

 

16. Website Information

We make reasonable efforts to ensure that the information on this website is accurate and up to date.

Vehicle availability, photographs and specifications may change.

Images on the website are provided for illustration and may not always represent the exact vehicle allocated to a particular journey.

17. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Information submitted through our booking enquiry form may be used to respond to enquiries, arrange bookings and provide our services.

Please see our Privacy Policy for further information about how personal data is handled.

18. Complaints

We aim to provide a reliable and professional service.

If you have a concern about your journey or booking, please contact us:

Email: booking@meridiantransfers.co.uk
Telephone: 07456 538107

We will review your complaint and aim to respond appropriately.

19. Events Outside Our Control

Meridian Transfers Ltd will not be responsible for delays or failure to provide a service where this is caused by circumstances beyond our reasonable control.

This may include, but is not limited to:

• Severe weather
• Traffic incidents
• Road closures
• Accidents
• Vehicle breakdowns
• Emergency situations
• Changes to airport operations
• Government restrictions
• Other circumstances outside our reasonable control

Where reasonably possible, we will communicate with affected customers and consider alternative arrangements.

20. Amendments to These Terms

Meridian Transfers Ltd may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements or business practices.

The latest version will be published on this website.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the appropriate courts of England and Wales, subject to any applicable consumer rights.

Contact Meridian Transfers Ltd

Meridian Transfers Ltd
145 Great Norbury Street
Hyde, Cheshire
SK14 1HT

Telephone: 07456 538107
Email: booking@meridiantransfers.co.uk

Private Hire Operator Licence Number: OP262388

Meridian Transfers Ltd Registered in England and Wales. Company Registration Number 17286928